一、经营者与联系方式1. Operator and Contact Details
个人信息处理者：磊创空间（SquareLei Innovation）。本说明适用于您通过本网站、智能顾问、微信、QQ、电话或其他客服渠道进行的咨询、人工转接、回电预约及后续服务沟通。
Personal information processor: SquareLei Innovation. This Notice applies to inquiries, human-support transfers, callback requests, and follow-up communications through this website, our AI assistant, WeChat, QQ, telephone, or other customer-service channels.
022-25825335
Opposite Unit 2, Building 4, Kaiyuanli, Guangzhou Road, Tanggu District, Tianjin, China
二、AI智能顾问说明2. About the AI Assistant
开始对话时，我们会明确提示您正在与AI智能顾问交流。AI主要用于快速回答常见、简单的问题、识别服务类别及整理需求。遇到复杂、报价、现场判断、不确定或高风险问题时，系统会提示并转接人工。
At the start of a conversation, we will clearly state that you are communicating with an AI assistant. The AI provides brief answers to common and straightforward questions, identifies service categories, and organizes requirements. Complex, quotation-related, on-site, uncertain, or high-risk matters will be flagged for human support.
AI回复仅用于一般咨询和需求整理，不构成医疗或心理诊断、法律或财务意见，也不代替紧急救援。涉及生命健康、人身安全或其他紧急情况时，请立即联系当地急救、公安或合格专业人员。
AI responses are for general inquiries and requirements organization only. They are not medical or psychological diagnoses, legal or financial advice, or emergency assistance. In any emergency involving health or safety, contact local emergency services, the police, or a qualified professional immediately.
三、收集范围、匿名选择与用途3. Information Collected, Anonymous Use, and Purposes
我们仅收集您主动提供且为完成咨询、人工回复、回电或后续服务所必要的信息。您可以匿名进行基础咨询；只有要求回电或跟进时，才需要任选一种联系方式。拒绝提供非必要信息不会影响基础AI咨询。
We collect only information you voluntarily provide and that is necessary for an inquiry, human reply, callback, or follow-up service. You may use basic AI consultation anonymously. One contact method is needed only when you request a callback or follow-up, and refusing non-essential information will not affect basic AI consultation.
匿名基础咨询的信息仅在即时处理期间临时加密传输，不作长期留存；处理完成后清除，异常情况下最迟约2小时删除。
Anonymous basic-inquiry content is transmitted temporarily in encrypted form only during immediate processing and is not retained long term. It is cleared when processing completes and, in exceptional cases, deleted within approximately two hours.
- 您希望使用的称呼The name or form of address you would like us to use
- 电话、微信或QQ中的任意一项，无需全部提供One preferred contact method—telephone, WeChat, or QQ—not all of them
- 问题、咨询项目、需求摘要及相关聊天记录Your questions, service category, inquiry summary, and relevant chat records
- 希望回电或回复的时间Your preferred callback or reply time
- 中英文语言偏好、服务类别、客户状态及必要业务标签Chinese or English language preference, service category, customer status, and necessary operational tags
上述信息仅用于回答问题、整理咨询摘要、安排人工回复或回电、记录服务进度与提醒、处理投诉或争议，以及维护系统安全。未经另行告知和必要授权，我们不会出售个人信息，也不会将其用于无关营销、画像或模型训练。
We use this information only to answer questions, prepare inquiry summaries, arrange human replies or callbacks, record service progress and reminders, handle complaints or disputes, and maintain system security. We do not sell personal information or use it for unrelated marketing, profiling, or model training without separate notice and any required authorization.
- 请勿发送账号密码、支付密码或任何验证码Do not send account passwords, payment passwords, or verification codes
- 请勿发送完整身份证号、身份证照片、银行卡号或信用卡安全码Do not send full ID numbers or images, bank-card numbers, or card security codes
- 请勿发送与咨询无关的他人个人信息或隐私文件Do not send another person’s personal information or private files unrelated to the inquiry
四、微信和QQ转人工的单独同意4. Separate Consent for Human Support via WeChat or QQ
当您主动要求人工服务，或者问题超出AI可可靠回答的范围时，智能顾问会先说明拟同步的信息和用途。只有在您明确同意后，我们才会把本次咨询所需的称呼、联系方式、问题摘要及相关聊天内容同步至磊创空间微信或QQ人工客服。
When you request human support, or when a question is beyond what the AI can answer reliably, the assistant will first explain what information is proposed to be transferred and why. Only after your explicit consent will the name, contact details, inquiry summary, and relevant chat content needed for this inquiry be transferred to SquareLei’s human support through WeChat or QQ.
您不同意同步时，仍可继续匿名使用基础AI咨询，也可自行通过电话或QQ联系我们。人工接手后会看到已获授权的需求摘要，尽量避免要求您重复说明。
If you do not consent, you may continue using basic AI consultation anonymously or contact us directly by telephone or QQ. Once a human agent takes over, the authorized inquiry summary will be available so that you do not have to repeat yourself unnecessarily.
五、敏感个人信息5. Sensitive Personal Information
健康管理、心理疏导、家政护理及上门服务可能涉及健康状况、心理情况、医疗资料、具体上门地址、行踪信息或其他敏感内容。我们只会在具有明确目的和充分必要性时处理，并另行说明必要性、可能影响和保护措施，取得单独同意后再保存或转人工。
Health management, psychological support, home care, and on-site services may involve health conditions, psychological information, medical records, precise service addresses, whereabouts, or other sensitive content. We process such information only for a specific and strictly necessary purpose, explain the necessity, possible impact, and safeguards separately, and obtain separate consent before storage or human transfer.
未满十四周岁未成年人的个人信息，应由其父母或其他监护人同意。AI不自动作出医疗、心理或其他高风险专业判断。
Personal information relating to a child under 14 requires consent from a parent or other guardian. The AI does not independently make medical, psychological, or other high-risk professional judgments.
六、保存期限、日志与备份6. Retention, Logs, and Backups
在您明确同意保存的情况下，客户资料和聊天记录默认自最后一次有效互动起保存12个月。匿名基础咨询不适用该12个月期限，仅在即时处理期间临时加密传输，处理完成后清除，异常情况下最迟约2小时删除。达到期限、处理目的已实现、您撤回同意或依法请求删除时，我们会删除或匿名化活动系统中的信息。法律另有要求，或为履行合同、处理投诉及现有争议确有必要的，可在法定或必要期限内限制保存。
With your explicit consent to storage, customer information and chat records are retained by default for 12 months from the last meaningful interaction. This 12-month period does not apply to anonymous basic inquiries, which are transmitted temporarily in encrypted form only during immediate processing, cleared when processing completes, and deleted within approximately two hours in exceptional cases. When the applicable period expires, the purpose has been fulfilled, you withdraw consent, or you validly request deletion, we will delete or anonymize the information in active systems. Information may be retained with restricted use for a longer legal or necessary period where required by law, contract performance, complaint handling, or an existing dispute.
如备份无法立即逐项删除，我们会停止恢复和使用相关信息，并使其在下一轮备份覆盖时删除；法律另有规定的除外。
If an item cannot be deleted immediately from a backup, we will prevent its restoration and further use and ensure it is removed during the next backup rotation, unless otherwise required by law.
七、境内存储与跨境边界7. Storage in China and Cross-Border Boundaries
客户原始资料和聊天记录原则上保存在中国境内的本地加密系统。国内、国际网络或模型之间的线路切换，不代表可以自动把姓名、电话、微信、QQ、地址或原始聊天发送到境外。
Original customer information and chat records are, in principle, stored in an encrypted local system within China. Switching between domestic and international networks or models does not authorize the automatic overseas transfer of names, telephone numbers, WeChat or QQ details, addresses, or original chats.
境外AI服务只能接收无法关联到具体个人的匿名问题摘要。若具体服务确需向境外提供个人信息，我们会在传输前另行告知境外接收方、目的、方式、信息种类及权利渠道，取得单独同意、完成个人信息保护影响评估，并依法履行适用的数据出境程序。
An overseas AI service may receive only an anonymous inquiry summary that cannot be linked to a specific person. If a service genuinely requires personal information to be transferred overseas, we will first provide separate notice of the overseas recipient, purpose, method, information categories, and rights channel; obtain separate consent; conduct a personal information protection impact assessment; and complete the applicable legal data-export procedure.
如您主动使用Gmail等境外电子邮件服务联系我们，邮件内容可能由该服务商在境外处理。请勿通过电子邮件发送敏感信息；隐私请求可优先使用电话、微信或QQ。
If you choose to contact us through an overseas email service such as Gmail, that provider may process the email content outside China. Do not send sensitive information by email; privacy requests may instead be made by telephone, WeChat, or QQ.
八、安全措施与职业操守8. Security Measures and Professional Conduct
- 本地数据库和备份加密、账号认证、最小权限及联系方式脱敏显示Encryption of local databases and backups, account authentication, least-privilege access, and masked contact displays
- 记录访问、修改、导出和删除操作，实施安全更新、恶意访问防护及备份恢复测试Recording access, modification, export, and deletion events; security updates, malicious-access protection, and restoration testing
- 发生或可能发生泄露、篡改或丢失时立即采取补救措施，并依法报告和通知Immediate remedial action for actual or suspected leaks, alteration, or loss, with legally required reporting and notification
- 人工客服对客户信息保密，不私自复制、传播、导出或用于私人目的Human agents keep customer information confidential and do not privately copy, disclose, export, or use it
- 诚实说明AI能力边界，不虚构价格、资质、承诺或结果，高风险事项必须人工确认Honest disclosure of AI limitations; no invented prices, qualifications, promises, or outcomes; human confirmation for high-risk matters
- 中英文客户享有一致的隐私保护和权利申请渠道Equivalent privacy protection and rights channels for Chinese- and English-speaking customers
九、您的权利与撤回方式9. Your Rights and How to Withdraw Consent
您可以通过本页联系方式申请查阅、复制、更正、补充或删除个人信息和聊天记录，撤回基于同意进行处理的授权，限制或拒绝非必要处理，或要求解释本说明。为防止冒用，我们会在必要范围内核验申请人与相关资料的关系，但不会索取与核验无关的信息。
Using the contact details on this page, you may request access, a copy, correction, completion, or deletion of your personal information and chat records; withdraw consent; restrict or object to non-essential processing; or request an explanation of this Notice. To prevent impersonation, we may verify your relationship to the relevant information only to the extent necessary and will not request unrelated information.
您也可以发送“停止跟进”“不要回电”“撤回同意”“删除我的资料”或含义相同的中英文请求。核验后我们会及时处理，通常不超过15个工作日。撤回同意不影响撤回前已经进行的合法处理。
You may also send “stop follow-up,” “do not call me,” “withdraw consent,” “delete my information,” or an equivalent request in Chinese or English. We will handle a verified request promptly, normally within 15 working days. Withdrawal does not affect lawful processing carried out before withdrawal.
十、主要法律依据与官方来源10. Principal Legal Basis and Official Sources
本页面依据截至2026年7月12日有效的中国个人信息和网络数据保护规则制定。法律法规或实际处理方式发生重要变化时，我们会更新本说明，并在依法需要时重新取得同意。
This page is based on Chinese personal-information and network-data protection rules effective as of 12 July 2026. If applicable law or our processing practices change materially, we will update this Notice and obtain renewed consent where legally required.